Delivery and returns
FOR THE WHOLE OF 2017 WE'RE OFFERING FREE DELIVERY!
To ensure you get your lovely glasses and sunglasses safely and quickly we offer the following delivery:
WITHIN THE UK: Royal Mail Special Delivery (next day by 1pm). Normally £7.50, regardless of quantity or value.
OUTSIDE THE UK: Royal Mail International Tracked & Signed. Normally £15.00, regardless of quantity or value.
Alternatively, you can arrange to collect from the shop in Primrose Hill, or we can courier them over to you for a flat rate of £10 for same day service. (London only for the time being).
To track your item, please provide your tracking number:
Our return policy is straightforward. You can return optical frames or sunglasses for a full refund within seven days of receipt. To make this process easy, please use the Returns Manager below.
Please note that the bespoke element of prescription items cannot be refunded. We'll take the hit on basic lenses but regret that lenses that are either: thin, supercoated, custom tinted or polarised will not be refunded.
To proceed with a return, please enter your email address and order number and follow the step-by-step instructions.