Delivery - how it works
FOR THE WHOLE OF 2018 WE'RE OFFERING FREE DELIVERY!
We deliver anywhere in the world. We aim to despatch your finished glasses within two working days of order receipt. Should there be any delays we will advise you and will send an email once the glasses have been despatched.
To make life easy - and to ensure you get your lovely glasses and sunglasses - we offer the following:
WITHIN THE UK: Royal Mail Special Delivery (next day by 1pm). Cost is £7.50, regardless of quantity or value. Or you can collect from the shop or, for same day service within London, we can arrange a courier for a flat fee of £10.00.
OUTSIDE THE UK: Royal Mail International Tracked & Signed. Cost is £15.00, regardless of quantity or value.
We've installed a TRACKING APP so that you can keep an eye on your delivery.
Our return policy is straightforward. You can return optical frames or sunglasses for a full refund within seven days of receipt. We've installed a RETURNS MANAGER to make this process painless.
Please note that prescription items that are customised, i.e., bespoke, cannot be refunded. We'll take the hit on basic lenses but regret that lenses that are either thin, supercoated, custom tinted or polarised will not be refunded.