FAQ & Privacy

1. Company Information

This website is operated by Minus 2 Ltd, trading as Adam Simmonds. We are registered in England and Wales, company number 10834779, VAT  registration 272 9809 64.

Throughout these Terms, “we”, “us” and “our” refer to Adam Simmonds.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced or linked here.

Please read these Terms carefully before using our website. By accessing or using any part of it, you agree to be bound by them. If you do not agree, you may not access or use the site or our services.

We reserve the right to update, change or replace any part of these Terms at any time by posting an updated version on this page. Your continued use of the site following any change constitutes acceptance of the updated Terms.

2. Site Access and Eligibility

Access to our website is provided on a temporary basis. We may withdraw or amend the site or any part of it without notice.

To order prescription spectacles through this site, you confirm that:

• You are 16 years or older and not registered blind or partially sighted.
• You have had an eye examination by a suitably qualified optician within the last two years (or 12 months if aged 70 or over) and hold a valid written prescription.

You are responsible for ensuring that all persons accessing the site through your internet connection are aware of and comply with these Terms.

3. General Conditions

• We reserve the right to refuse service to anyone, at any time, for any reason.
• You agree not to reproduce, duplicate, copy, sell or exploit any part of the site or its content without our prior written permission.
• Credit-card information is always encrypted during transfer over networks.

4. Accuracy of Information

While we aim for accuracy, the information on this site may occasionally contain errors, omissions or outdated material.

The content is provided for general information only and should not be relied upon as professional or clinical advice.

We may update or change the content at any time without notice.

5. Prices and Availability

• All prices are in GBP and include VAT at the applicable rate.
• Prices and product availability may change without notice.
• Prices shown do not include international duties or taxes; these may be payable to your local customs authority on receipt. You are responsible for any such additional charges.

6. Our Products

• Product images are for illustrative purposes only. Colours may vary depending on your display.
• Certain products may be available exclusively online and may have limited quantities.
• We reserve the right to limit sales or quantities of products or discontinue any product at any time.
• We do not guarantee that the quality of any product, service or information obtained will meet your expectations.

7. Orders

• Orders must be placed by individuals aged 18 or over (those under 18 may order only under supervision of a legal guardian).
• Orders are placed through our website and processed via a secure third-party payment provider.
• We may request additional information such as a copy of your written prescription, your optician’s details, your pupillary distance measurement, or a new prescription if yours has expired.
• We reserve the right to decline orders at our discretion, usually for legitimate reasons such as unavailability, incorrect pricing, or payment issues.
• You will receive an acknowledgement email once your order is received; however, acceptance of your order and the formation of a contract occur only once we dispatch the goods.

8. Delivery

• We ship worldwide. Delivery times are estimates only; time shall not be of the essence.
• Risk passes to you upon delivery. Title passes once payment is received in full.
• For international deliveries, clearly mark returns as “Returned Goods” to avoid customs charges.
• We cannot be held responsible for delays caused by customs clearance or local delivery services.

9. Cancellation, Returns & Refunds

9.1 Change-of-Mind Returns

You have the right to cancel your order within 14 days of receiving it, and then a further 14 days to return the item. 

To qualify:

• Items must be unused, unworn and in their original packaging (including case, cloth and any tags).
• You must provide proof of purchase (order number or receipt).
• Return postage is your responsibility unless the item is faulty or sent in error.

Refunds will be made to the original payment method within 7 working days of receiving and inspecting the return.

9.2 Bespoke or Prescription Orders

Custom-made items, including spectacles fitted with prescription lenses, are exempt from standard change-of-mind returns under UK law. If you’re unhappy with the fit or vision, please contact us — we will always try to resolve the issue through adjustments, replacements or store credit at our discretion.

9.3 Faulty or Damaged Goods

If your item arrives faulty, damaged or not as described:

• Notify us within 30 days of receipt.
• We will repair, replace or refund the item at no cost to you.
• For issues arising within six months, we will assess and act in line with the Consumer Rights Act 2015.

9.4 International Returns

Customers returning items from outside the UK must mark the parcel clearly as “Returned Goods”. We are not responsible for customs charges incurred through incorrect labelling.

10. Warranty

• All lenses supplied by Adam Simmonds (including prescription lenses) carry a two-year manufacturing warranty covering defects in materials or coatings.
• Warranty claims will be assessed by the manufacturer before replacement or repair.
• Replacement lenses under warranty must be identical to the original pair.
• The warranty period does not restart after replacement.
• These rights are in addition to your statutory rights as a consumer.

11. Intellectual Property

All content on this website — including text, images, graphics, and logos — is owned by or licensed to Adam Simmonds.

You may print or download extracts for personal reference only. You may not reproduce, modify or use any material for commercial purposes without written permission. Any breach of this section will result in immediate termination of your right to use the site.

12. Third-Party Links

This site may contain links to third-party websites. We are not responsible for their content, accuracy, or policies. Review their terms before engaging in any transaction with them.

13. Limitation of Liability

• Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any matter for which it would be unlawful to exclude liability.
• Subject to the above, Adam Simmonds shall not be liable for loss of profits, business, revenue or data, indirect or consequential loss or damage, or any claim arising from use of or inability to use the site or products, except as required by law.
• Our total liability in respect of any order shall not exceed the total price paid for that order.

14. Viruses and Misuse

You must not misuse this site by introducing viruses or malicious code, attempting unauthorised access, or carrying out denial-of-service attacks. We will report any such breach to the authorities. We are not liable for any loss or damage caused by harmful material that may infect your equipment or data.

15. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.

16. Severability

If any provision of these Terms is found unlawful or unenforceable, that provision shall be deemed severed and the remainder shall remain in full force and effect.

17. Contact

For any questions or concerns regarding these Terms or your order, please contact:
By email: info@adamsimmonds.co.uk
Address: 87 Regent’s Park Road, London NW1 8UY