Refund and Returns Policy

Returns & Refunds

You have the right to cancel your order within 14 days of receiving it, and then a further 14 days to return the item.

To qualify for a refund:

• Items must be unused, unworn and returned in their original packaging (including case, cloth and tags).
• You must include proof of purchase (order number or receipt).
• Return postage, which must be sent recorded and tracked, is your responsibility unless the item is faulty or sent in error.

Once we’ve received and inspected your return, we’ll refund the product price to your original payment method within 7 working days.

Bespoke or Prescription Orders

Custom-made products, including spectacles fitted with prescription lenses, are exempt from standard change-of-mind returns under UK law.

If you’re unhappy with the fit, comfort or vision, please contact us and we’ll do our best to resolve the issue through adjustments, replacements or store credit at our discretion.

Faulty or Damaged Goods

If your item arrives faulty, damaged or not as described:

• Contact us within 7 days of delivery.
• We will repair, replace or refund the item at no cost to you.
• For issues arising within six months, we will assess the item in line with the Consumer Rights Act 2015.

International Returns

Customers returning items from outside the UK must clearly mark parcels as “Returned Goods” to avoid import duties or taxes. We cannot accept responsibility for customs charges incurred through incorrect labelling.

How to Start a Return

1. Email info@adamsimmonds.co.uk with your order number and reason for return.
2. We’ll confirm eligibility and send instructions for posting your item.
3. Repackage your item carefully and use a tracked delivery service, as you’re responsible for the goods until they reach us.

Need Help?

If you’re unsure which category your item falls into or need advice before returning anything, please contact us at info@adamsimmonds.co.uk – we’re happy to help.